Manage every repair from check-in to collection without losing control.
Phonesol helps phone repair shops create repair tickets, track device status, assign technicians, update customers, manage warranties, and keep every repair connected to payments, parts, and customer history.
Everything your team needs to handle repairs properly.
From intake to technician updates, Phonesol gives your repair counter a cleaner system for tickets, devices, parts, payments, and customer communication.
Repair tickets
Create detailed tickets with customer details, device info, issue type, notes, photos, and expected delivery dates.
Device tracking
Track IMEI, serial number, model, color, condition, accessories received, and device repair history.
Technician assignment
Assign repairs to technicians, monitor progress, and avoid confusion around who is responsible for each job.
Customer updates
Send repair status updates, collection reminders, and payment notifications by SMS or email.
Parts connection
Attach parts to repairs so stock movement, cost, profit, and warranty records stay connected.
Warranty tracking
Record repair warranty terms and quickly identify repeat issues, previous repairs, and covered jobs.
From customer check-in to completed repair in one clean workflow.
Create ticket
Add customer, device, issue, condition, notes, and estimated repair details.
Assign technician
Send the job to the right technician and track who owns the repair.
Update status
Move repairs through diagnosis, waiting parts, in progress, and ready stages.
Take payment
Collect deposit, partial payment, or final balance directly from the repair record.
Close repair
Issue receipt, apply warranty, and keep the full repair history saved.
Keep every repair organized from the first customer conversation.
A repair ticket should not be just a note. It should hold the full job record: device, issue, technician, parts, photos, payments, warranty, and communication history.
Know exactly what happened to every device before and after repair.
Phonesol keeps repair history connected to the customer and device, making warranty claims, repeat issues, and previous work easier to verify.
Most repair shops lose time because tickets live in people’s heads.
When repair details are scattered across paper, WhatsApp, memory, and random notes, the shop becomes slow, messy, and dependent on individual staff.
Designed for phones, tablets, accessories, parts, and real counter pressure.
Phonesol is built around how repair shops actually work: customers arrive quickly, staff need answers fast, technicians need clarity, and owners need control.
Phones & tablets
Manage repairs for smartphones, tablets, and serialized devices with cleaner tracking.
Parts usage
Connect repair jobs with parts so stock, cost, and warranty records stay accurate.
Customer communication
Keep customers updated with repair status, payment reminders, and collection messages.
