Phonesol Terms & Conditions

Effective Date: May 15, 2026

Welcome to Phonesol. These Terms & Conditions (“Terms”) govern your access to and use of the Phonesol platform, website, applications, and related services (“Services”).

By accessing or using Phonesol, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. About Phonesol

Phonesol is an all-in-one software platform designed for cellphone retail stores, repair shops, wholesalers, refurbishers, and related businesses. The platform may include features such as:

• Point of Sale (POS)
• Repair Management
• Inventory Management
• CRM & Customer Communication
• Reporting & Analytics
• Accounting Features
• Multi-location Management
• Integrations & APIs
• AI-powered tools and automations

Phonesol reserves the right to modify, improve, add, or remove features at any time.

2. Eligibility

You may use Phonesol only if:

• You are at least 18 years old
• You have authority to enter into agreements on behalf of your business
• Your use of the Services complies with applicable laws and regulations

You are responsible for ensuring that your use of Phonesol complies with the laws of your country or region.

3. Accounts & Access

3.1 Account Registration

To use certain Services, you must create an account and provide accurate business and contact information.

You agree to:

• Keep your login credentials secure
• Maintain accurate account information
• Notify Phonesol immediately of unauthorized access or security breaches

You are fully responsible for all activity under your account.

3.2 User Access

Account owners may create additional staff or user accounts.

The account owner is responsible for:

• User permissions
• Staff activity
• Data access management
• Account security within their organization

Phonesol is not responsible for misuse caused by your employees, contractors, or authorized users.

4. Subscription Plans & Billing

4.1 Subscription Plans

Phonesol offers subscription-based pricing plans which may include monthly or annual billing.

Plan details, limits, features, and pricing are listed on the Phonesol website and may be updated from time to time.

4.2 Free Trials

Phonesol may offer free trials or promotional access periods.

At the end of a trial period:

• Your access may be limited or suspended until payment is made
• Trial data may be removed after a reasonable retention period

Phonesol may modify or terminate trial offers at any time.

4.3 Billing & Payments

You authorize Phonesol and its payment providers to charge your selected payment method for:

• Subscription fees
• Add-ons
• Usage overages
• Taxes where applicable

Payments are generally non-refundable unless otherwise required by law.

Failure to pay invoices may result in:

• Restricted access
• Suspension of Services
• Account termination
• Permanent deletion of data after a retention period

4.4 Overage Usage

Some plans may include fair usage limits for services such as:

• SMS
• Phone calls
• AI usage
• Email campaigns
• Storage
• API usage

If you exceed included limits, additional usage fees may apply.

5. Acceptable Use Policy

You agree not to:

• Use Phonesol for unlawful activities
• Upload malicious software or harmful code
• Attempt unauthorized access to systems or accounts
• Reverse engineer or copy the platform
• Abuse APIs or infrastructure
• Send spam or unauthorized marketing communications
• Use Phonesol to violate privacy, tax, financial, or consumer protection laws
• Interfere with the security or operation of the Services

Phonesol reserves the right to suspend accounts involved in abusive, fraudulent, or illegal activity.

6. Customer Data

6.1 Ownership of Data

You retain ownership of the data you upload or create within Phonesol, including:

• Customer information
• Inventory data
• Repair records
• Sales records
• Financial records
• Communications

Phonesol does not claim ownership of your business data.

6.2 License to Process Data

You grant Phonesol permission to process, store, backup, transmit, and analyze your data solely for the purpose of providing and improving the Services.

6.3 Data Responsibility

You are solely responsible for:

• Accuracy of data
• Legal basis for storing customer information
• Obtaining necessary customer consents
• Compliance with GDPR, privacy, tax, and consumer laws

Phonesol is not responsible for how users collect or use customer data.

7. Privacy & GDPR

Phonesol processes data in accordance with its Privacy Policy.

If you operate within the European Union or process EU customer data, you are responsible for ensuring lawful processing under GDPR and related regulations.

Phonesol may act as a data processor while you remain the data controller for your customer data.

8. Compliance Features

Phonesol may provide compliance-related features for certain countries or regions, including invoicing, tax, or reporting tools.

However:

• Phonesol does not provide legal or tax advice
• You remain responsible for verifying compliance with local laws
• Government regulations may change without notice
• You are responsible for configuring settings correctly

Use of compliance tools does not guarantee legal compliance.

9. Integrations & Third-Party Services

Phonesol may integrate with third-party providers such as:

• Payment processors
• SMS providers
• VoIP systems
• Email services
• Accounting tools
• Shipping providers
• AI services
• Cloud storage providers

Third-party services are governed by their own terms and privacy policies.

Phonesol is not responsible for:

• Third-party outages
• Data loss caused by external providers
• API changes by third parties
• Additional fees charged by external providers

10. AI Features

Phonesol may offer AI-powered features including:

• Chatbots
• Reporting assistance
• Automated responses
• Voice AI
• Recommendations
• Data analysis

AI-generated outputs may contain inaccuracies or incomplete information.

You are responsible for reviewing all AI-generated content before relying on it for operational, legal, tax, or financial decisions.

Phonesol does not guarantee accuracy of AI-generated results.

11. Service Availability

Phonesol aims to provide reliable uptime and service availability.

However, Services may occasionally be unavailable due to:

• Maintenance
• Infrastructure failures
• Internet disruptions
• Security incidents
• Third-party outages
• Force majeure events

Phonesol does not guarantee uninterrupted or error-free operation.

12. Intellectual Property

All Phonesol software, branding, content, designs, code, interfaces, trademarks, and documentation remain the exclusive property of Phonesol and its licensors.

You may not:

• Copy or reproduce the platform
• Resell the software without authorization
• Remove copyright notices
• Create derivative works based on Phonesol
• Use Phonesol branding without written permission

13. Feedback & Suggestions

If you provide suggestions, feedback, ideas, or feature requests, Phonesol may use them without restriction or compensation.

14. Data Export & Account Termination

14.1 Account Cancellation

You may cancel your subscription at any time.

Cancellation does not automatically entitle you to refunds.

14.2 Data Retention

After account termination:

• Data may remain temporarily available for export
• Phonesol may permanently delete data after a retention period
• Recovery after deletion may not be possible

You are responsible for exporting necessary data before cancellation.

14.3 Suspension & Termination by Phonesol

Phonesol may suspend or terminate accounts that:

• Violate these Terms
• Engage in fraud or abuse
• Create security risks
• Fail to pay invoices
• Misuse infrastructure or Services

15. Limitation of Liability

To the maximum extent permitted by law:

Phonesol shall not be liable for:

• Loss of profits
• Business interruption
• Data loss
• Indirect or consequential damages
• Tax penalties
• Regulatory penalties
• Customer disputes
• Loss caused by third-party services

Phonesol’s total liability shall not exceed the amount paid by you to Phonesol during the previous 12 months.

16. Indemnification

You agree to indemnify and hold harmless Phonesol, its owners, employees, contractors, and affiliates from claims, damages, liabilities, and expenses arising from:

• Your use of the Services
• Violation of these Terms
• Violation of laws or regulations
• Customer disputes
• Intellectual property violations
• Misuse of the platform

17. Confidentiality

Both parties agree to protect confidential business information disclosed during use of the Services.

Confidential information does not include information that:

• Is publicly available
• Was already known before disclosure
• Is independently developed
• Must be disclosed by law

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the legal entity operating Phonesol.

Any disputes shall be resolved through the competent courts of the applicable jurisdiction unless otherwise required by law.

19. Changes to These Terms

Phonesol may update these Terms from time to time.

Updated versions will be posted on the website with a revised effective date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

20. Contact Information

For questions regarding these Terms, you may contact:

Phonesol
Email: support@phonesol.com
Website: https://phonesol.com

21. Important Disclaimer

Phonesol is a software platform and not:

• A legal advisor
• A tax advisor
• An accounting firm
• A financial institution
• A telecommunications provider

You remain solely responsible for:

• Tax filings
• Legal compliance
• Employee management
• Consumer protection obligations
• Financial reporting
• Regulatory compliance in your country

You should consult qualified professionals where required.

22. Entire Agreement

These Terms, together with the Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Phonesol regarding use of the Services.

Any failure by Phonesol to enforce a provision of these Terms shall not constitute a waiver of that provision.